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Terms & Conditions

Shipping

All orders are processed within 1–3 business days unless otherwise noted. Shipping timelines provided at checkout are estimates only and may vary due to carrier delays, weather conditions, or other factors outside of our control.

Once an order has been transferred to the carrier, Tile Town is not responsible for transit delays. Tracking information will be provided once your order has shipped.

Delivery Terms

Deliveries are typically curbside only. Customers are responsible for unloading and moving materials into their home or job site unless otherwise arranged. Additional charges may apply for special delivery requirements.

Freight Inspection

Please inspect your order at the time of delivery. Any visible damage must be noted with the carrier or refused upon delivery. Failure to do so may affect your ability to submit a claim.

Product Variation

Tile and natural stone products may vary in color, shade, size, texture, and finish from samples or images shown online or in-store. These variations are natural and are not considered defects.

We strongly recommend ordering samples and reviewing all material prior to installation.

Batch / Dye Lot Variation

Products ordered at different times may come from different production batches and may not match previous orders. For best results, we recommend purchasing all required material at one time.

Order Quantities & Overage

Customers are responsible for ordering sufficient quantities, including a recommended 15-20% overage to account for cuts, waste, and future repairs. Tile Town is not responsible for shortages due to under-ordering.

Installation Responsibility

All products must be inspected prior to installation. Installation should be completed by a qualified professional.

Once a product has been installed, it is considered accepted and cannot be returned or claimed as defective. Tile Town is not responsible for issues resulting from improper installation, handling, or site conditions.

Breakage & Damage Claims

We package all items carefully to ensure safe delivery. If your order arrives damaged, you must notify us within 48 hours of delivery and provide photos of both the product and packaging. Claims submitted after this period may not be eligible for replacement or refund. We reserve the right to determine whether a replacement, refund, or store credit will be issued.

Defective or Incorrect Items

If you receive a defective or incorrect product, please contact us within 48 hours of delivery. We may request photos or additional details to verify the issue prior to approving a resolution.

Order Changes & Cancellations

Orders cannot be modified or cancelled once they have been processed or shipped. Special orders cannot be cancelled once they have been placed with the supplier.

Pricing & Availability

We strive to ensure all product information is accurate; however, prices, descriptions, and availability are subject to change without notice. Tile Town reserves the right to cancel or adjust orders in the event of errors.

Samples

Samples are intended to provide a general representation of the product and may not reflect full variation in color, pattern, or texture.

Limitation of Liability

Tile Town’s liability is limited to the value of the product purchased. We are not responsible for any labor costs, installation costs, delays, or consequential damages.